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Better Cotton is now seeking a solution- and action-oriented, as well as technically-minded, individual with excellent communications skills to join its membership and supply chain team. As part of its stakeholder engagement strategy Better Cotton is implementing a new member portal to enhance member communications and member experience throughout the Better Cotton membership lifecycle, as well as bring operational efficiencies for internal teams to ensure we continue to deliver value for our members as effectively as possible.
The Coordinator will be responsible for all matters pertaining to the member portal, ensuring members have a positive and engaging experience. The position will also be responsible for the development of content updates working with the membership engagement and communications team, and for making recommendations on how to improve the platform based on site user statistics and other data. This is a broad based and varied role, requiring a flexible and proactive attitude. It would suit someone committed to providing excellent customer service with an affinity for using technical applications to improve the customer experience.
The Member Portal Coordinator will support the Membership and Supply Chain and Communications teams and will report to the Membership and Supply Chain team Senior Manager. The Portal Coordinator will work as part of the membership administration and monitoring team and may from time to time provide back-up support to the team with some Salesforce activities. This new role offers excellent opportunities for personal and professional development, together with a competitive benefits package.