Grievances

The BCI grievance management process aims at providing a transparent, efficient and impartial process and mediation to address grievances, with respect for sensitive information. It is open only to BCI members and those stakeholders formally involved with BCI.

Should a Member have a grievance related to BCI’s activities, this can be raised and managed through the BCI Grievance Management Process. You can read more about the process here. 

The Grievance Management Committee (GMC) serves as the appellate organ of last resort for decisions arising from the grievance management process and works as a reviewing organ when the Council is one of the parties involved in a grievance process. The GMC is composed of 1 member from each of the membership categories, appointed by the Council, from amongst a list of voluntary members, for one year renewable twice consecutively.